--On Tuesday, November 27, 2012 9:09 AM +0000 artemciy@gmail.com wrote:
I would suggest you actually take the time to read what you link to. Clearly, in this case, you have failed to do that. For example, under the section:
"Show me how to show myself."
This is the era of the Internet. This is the era of worldwide communication. This is the era in which I can send my software to somebody in Russia at the touch of a button, and he can send me comments about it just as easily. But if he has a problem with my program, he can't have me standing in front of it while it fails. "Show me" is good when you can, but often you can't.
If you have to report a bug to a programmer who can't be present in person, the aim of the exercise is to enable them to reproduce the problem. You want the programmer to run their own copy of the program, do the same things to it, and make it fail in the same way. When they can see the problem happening in front of their eyes, then they can deal with it.
So tell them exactly what you did. If it's a graphical program, tell them which buttons you pressed and what order you pressed them in. If it's a program you run by typing a command, show them precisely what command you typed. Wherever possible, you should provide a verbatim transcript of the session, showing what commands you typed and what the computer output in response.
Give the programmer all the input you can think of. If the program reads from a file, you will probably need to send a copy of the file. If the program talks to another computer over a network, you probably can't send a copy of that computer, but you can at least say what kind of computer it is, and (if you can) what software is running on it.
We're asking you to "Show us" what you did. Provide your code that caused an issue, since mdb is working fine with numerous projects. You are refusing to do provide code that shows what the issue is, and then expecting the developers to magically fix things with no relevant code path to examine. I don't understand your attitude in this at all.
--Quanah
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Quanah Gibson-Mount Sr. Member of Technical Staff Zimbra, Inc A Division of VMware, Inc. -------------------- Zimbra :: the leader in open source messaging and collaboration
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quanah＠zimbra.com