First I apologize for posting a non-technical question / follow up to this list, however I can speak for the high value add that having official support for OpenLDAP that the Symas team offers. Like most folks on this list, we have a great deal of in house expertise on many software stacks including directory services in general. With that said, the Symas team members are great to work with, literally write the software that we are asking questions about and as a result have many years of experience and expertise that is easy to reach for. IMO the support that the Symas org puts forward is a model that vendors should be striving for.
Thanks Aaron, good point, just forwarded email to sales